I brought in my very wounded BMW 530xi, and found out that the engine needed considerable work. Carl was the man I worked with and he took me through what was wrong and what needed to be fixed. Set me up with a loaner while the work was done. Got my baby back and she purrs like a kitten. I will never take my car to a dealership again. Thanks IMG!
Always great service
Prompt, professional service from Carl. Thank you!
They fixed the original problem (shorted mass air flow sensor) but gave my car back with another unrelated issue (radar sensor warning light on). They wouldn't even look at the problem to give me an estimate on how to fix it without charging me a SECOND service fee ($135). They even noted on the documentation that they gave me that the 2nd issue appeared while they were test driving it after fixing the shorted mass air flow sensor.
IMG has always delivered top notch service for my vehicles. My car was serviced urgently after stalling on the highway. Peter greeted me with a smile and listened to my problem. A loner was offered. They were able to assess the problem within hours and call me immediately. They ordered the necessary parts. My car was ready for delivery the next day. Thank you for your continued service. IMG has been my choice for prompt and reliable service for all my vehicles for more than 20 years.
Great service. Peter was super!
Excellent customer service...friendly, transparent and thorough!
ML 350 BTC: Front and rear brakes, done correctly with OEM parts. Very nice work. Courteous and clean crew, shop and loaner. We're very happy and do recommend IMG.
Every visit has always been excellent - courteous, no scare tactics, reliable work, great communication, timely completion . . . they have won me over as a committed lifetime customer!