Called up IMG service recently, and even though it was the week of July 4th, they were able to schedule me within 48 hours. When I dropped the car off, I explained to them that it felt like the front suspension was a little loose...I could definitely here clunking when the car went over bumps. The next day, and after a brief phone call from Brennon, that put my mind at ease, I agreed to go ahead and get the suspension issue taken care of, and they also informed me about a few other things to keep my eye on, which I appreciated, because I had just bought the car recently from a private party and wanted an expert's opinion. After ordering the parts, they were also able to get the parts installed, do the alignment..and get the car back to me by the weekend which was awesome.. Great team over there with excellent service and communication!