5

The Air Suspension on my car failed, and my car was leaning on the passenger's side of my car and riding on the rear [back] tire. International Motor Group responded immediately to my call for assistance to repair my vehicle. They took my car in the very same day that i called them. IMG customer service people were outstanding , Carl and his co-worker have great people skills and straight transparent communication. They really take care of the customer. They did an outstanding job repairing my vehicle and were able to source OEM parts for my E500. Prior to calling IMG, had done business with the car dealership who for the 3rd time in one year was too busy and had no openings to service my vehicle for emergency repairs. My plan B was going to a so called Elite independant shop who likewise had no openings for 12 days. IMG going forward is my Plan A1 stop for service. Thank you IMG for your focus on customer cares and providing immediate valuable service. You have earned by your merits a customer from now on.

5

Though I have had great experiences with the BMW dealer in Warwick, they were not able to get me in on time for my trip so i reached out to IMG in Warwick. I spoke with Carl and not only was he was able to get me in when I needed he drove me up to the airport as well. We reviewed the issues with my car, formed a game plan and he kept me in the loop while I was away. He gained my approval before any work was done. They even saved me money by finding a loose wire on another issue that caused the check engine light to come on. What i thought would be $400.00 turned out to be $20.00. They were all very professional and knowledgeable and I have complete confidence in continuing to work with them in the future.

Michael, thanks for your input. Carl is an asset to our company and is well appreciated by all our clients. I'm glad we were able to help with the concerns to your BMW. We're looking forward to helping you with your other cars as well.

- International Motor Group
5

They are friendly, efficient, and professional every time I take my vehicle to them. It was the best car buying experience I have ever had. They treat you like family and want it to be as stress free as possible. I would recommend them to anyone and will definitely continue to go there for any further service and car purchases.

5

Great place for service, friendly and knowledgeable staff, guaranteed work, clean service area. Have been going there for years.

5

I’m a returning customer for many years and I’m Very Satisfied with the workmanship and customer service. Excellent!!!

5

Your customer service reps, Peter and Carl were very polite and informative, the Rover goes as smooth as when new. Hope to use your services in the future. Thanks again

5

Always great service from this company, well run work well done.

5

Great experience! Such a professional and knowledgeable company! Pete helped me from start to finish with work that needed to be done on my Range Rover. It is a definite plus that they also provide a loaner vehicle while your vehicle is being serviced. Your foreign car will be in good hands here. Much better experience than the dealership! Thanks again IMG!

5

Great to bring my friend today and get his first car in his life! I am always a fan of American local dealers and I always bring my friends to their places. International Motor Group is one of the best I have ever visited. They offer every option to your car and take good care of their vehicles on hand. Nice price with nice car!

5

Great service and attention to detail with regards to the scope of work performed. I will use their service center again. Thank you to Peter for providing me with a loaner car.

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