IMG service did not treat my wife and I ethically. I used a $50 coupon for my wife’s brake service and they increased the cost from the original quote and charged $17 per side for brake guide grease to nearly eliminate the $50 coupon. You can buy a tube of brake guide grease for less than $5 dollars from the auto parts store, so $34 total for grease is asinine since you only use a dollop about the size of a quarter when replacing brake pads. That’s a shady business practice and is likely why they only honor their coupons when presented in advance, check their website to see for your own eyes. It’s obvious they prey on the unsuspecting customers who have limited or no auto knowledge. The positive reviews are likely from the folks that don’t understand the charges listed on their invoice. The work completed was fine but their business practices with the exorbitant fees will keep me from ever bringing my vehicles back to them.
Levi, Thanks for your input. I'm perplexed at your review, your wife Ashby posted a review 6 months ago after your first visit in October 2024 and I responded (see below). Last week she was back in for service and now your posting again in reference to your October visit???? Not sure what your issue is but feel free to stop in anytime to discuss. Thanks again! Ashby Jones 5 reviews • 0 photos starstarstarstarstar 36 weeks ago My first time bringing my car here and I have to admit, overall I wasn’t very impressed. I will say one positive was they had availability to work on my car the day I called and I was able to pick it up later that evening. That was probably the highlight. When I called I asked about pricing for an oil change and break job, and that I already have the rotors and pads, so they gave me a quote for labor. I found a coupon for $50 off $500+ which they state you have to show before having the work done. So, when I got to the shop I showed them the coupon I had printed out, and they asked if I wanted my car washed and vacuumed. I thought they was a nice perk. When my husband went to pick my car up he noticed that they charged me $32 for brake cleaner and stop squeal. That seems a bit excessive given a bottle for each of these is around $5, and so much for the $50 coupon. So, that’s how they get you, you really don’t get $50 off because they end up charging you about the same for ancillary items. I thought to myself, well if my car is at least washed and had a quick vacuum that would be nice. Well, that didn’t happen either, my car was filthy on the outside, it absolutely had not even been sprayed down and the inside wasn’t touched. Needless to say, my search for a local car service shop will continue. It’s unfortunate because being a big fan of European cars I was hoping I’d really like this shop and we’d have somewhere to bring our other cars. Can’t say that will be the case. International Motor Group Service Department Owner 26 weeks ago Ashby, thanks for your input, we take all reviews very serious. As the owner of IMG since 1981 I always strive to provide 100% customer satisfaction. After reviewing your invoice I noticed the charges for brake cleaner and stop squeal which are used on every brake job we do. Our fees are calculated by our cost for trained technicians, quality parts, and and backing all repairs with a 36months/ 36,000miles. I also noticed that we did give you a $50.00 discount and I apologize for not having enough time to wash your car. Sometimes situations arise that inhibit us to provide complimentary perks. We welcome you and hope you will reconsider using our shop for your future repairs
- International Motor Group