WARWICK and EAST GREENWICH AUTO REPAIR

Easy to work with, incredibly friendly customer service, fast, quality car service. They even vacuumed my car just for an oil change. Highly recommend!

My first time bringing my car here and I have to admit, overall I wasn’t very impressed. I will say one positive was they had availability to work on my car the day I called and I was able to pick it up later that evening. That was probably the highlight. When I called I asked about pricing for an oil change and break job, and that I already have the rotors and pads, so they gave me a quote for labor. I found a coupon for $50 off $500+ which they state you have to show before having the work done. So, when I got to the shop I showed them the coupon I had printed out, and they asked if I wanted my car washed and vacuumed. I thought they was a nice perk. When my husband went to pick my car up he noticed that they charged me $32 for brake cleaner and stop squeal. That seems a bit excessive given a bottle for each of these is around $5, and so much for the $50 coupon. So, that’s how they get you, you really don’t get $50 off because they end up charging you about the same for ancillary items. I thought to myself, well if my car is at least washed and had a quick vacuum that would be nice. Well, that didn’t happen either, my car was filthy on the outside, it absolutely had not even been sprayed down and the inside wasn’t touched. Needless to say, my search for a local car service shop will continue. It’s unfortunate because being a big fan of European cars I was hoping I’d really like this shop and we’d have somewhere to bring our other cars. Can’t say that will be the case.

Excellent Service!

Beware, these guys are total cowboys. I had my crank, no start 2010 mini cooper towed here twice in one week thinking these "experts" could fix the issue. Spoiler alert, they could not. The first time they replaced an O2 sensor, charged me $700, and I drove it home. The next morning, same issue: crank, no start. They the kept it over a long weekend waiting for parts, got it running (without the $1,000 in new parts it "needed") and sent me home. Next morning it would not start. I checked the engine bay and they didn't even bother reattaching the air intake correctly.

Gary in sales listened as I described the car I was seeking from my wish list: “a used European midsize sedan – preferably blue.” He grabbed a set of keys and walked me over to what was to be my favorite car I’ve ever owned. Mike in the service department exhibits knowledge, courtesy, and respect in every interaction. He says he wants me to enjoy my car—and I do.

Excellent service, a joy to deal with you

Always professional and courteous.

I like to travel over to International Motor Group for service on my car because like when we purchased the care, they made the whole process very professional, efficient and easy. Their service department is the same, very easy drop off process, the car is brought in and worked on in a very timely manner, work is generally completed in about an hour or so, they let me know both what has been done, what recommendations they have, we settle and I'm back on the road. The work is always professional and complete, the staff is friendly and knowledgeable, my car is always returned clean and ready to go. Over the past five years they have provided timely and friendly service that for me, is great and worth returning each and every time my car requires professional service. Thank you IMG. Dave Roderick

They performed the state inspection on my 97 mercedes e420 in February of this year (2024), brought it in for an oil change last week (7/23/24) and was told it was UNSAFE TO DRIVE because of a rotted right front lower control arm. So, according to Mike L on the front desk; the winter weather and salt air rotted that part in 5 MONTHS. What winter? And less than 6,000 additional miles. From passing inspection with no mention of a possible problem in February, to being UNSAFE TO DRIVE in 5 months. Needless to say, either they didn't actually perform a state safety inspection or they have no business being licensed to perform them, as they don't know what they're doing! BEWARE.

Excellent experience. Easy to work with. Came in exactly on price estimate. Car was neat and clean. Finished before we expected. Would absolutely use them again for all our service.